Otterlayer terms of service and policies

By using Otterlayer's website and purchasing from us, you agree to our terms and policies laid out on this page.

Privacy

We do not resell or give out our customers' information unless required by law. We do not store customer payment information.

Sales taxes

We charge sales tax within the state of Illinois. We do not collect sales tax in other states at this time.

Returns

Many of our products are made to order and are not returnable. Please ask if a product that you are purchasing is returnable prior to placing the order. Items from our inventory can be returned in unused and resalable condition if returned within 14 calendar days from receipt.

Refunds will not be possible for any items returned without an RMA number. To request an RMA number, please email us with the details of your issue within 7 calendar days from the day when you receive the items.

If you believe that the product you receive is somehow defective or if you received the wrong item, please contact us describing your issue within 14 calendar days of receipt so we can verify the defect or error, arrange a return, and issue a refund.