Working with Otterlayer
Purchasing and asking questions
The quickest way to order from us is through our website - you can browse our online catalog, add products you want into a shopping cart, and pay for your purchase using a credit or debit card. You can also contact us while you are shopping if you have questions or need help finding products - we would be able to see your shopping cart and help you confirm lead times, whether your products fit your needs, or other information.
If you have any questions regarding the products you need, an issue related to heat protection, or would like to know more about what you can expect from working with us – please contact us today:
Send us a public or private message on Twitter
Send us a public or private message on Facebook
You can also check our Facebook and Twitter for any current coupons and discounts.
Benefits of purchasing in volume and/or repeatedly
Looking for special pricing on large purchases or on-going orders?
We can help:
Send us a message with a list of items you want and the quantities that you need. You can send it using our contact form or via your regular email service.
Add the items that you want now or regularly need into a shopping cart, click “checkout” and fill out the customer registration information, but do not enter the credit card information to finish your transaction. Instead, send us a message via our contact form saying that you are a high-volume customer and would like special pricing. We will be able to pull up your shopping cart if you register with your name and company name. We will review your needs, assign a fitting pricing bracket and send you a quote via email the same day or next business day at the latest.
We can always provide some gear quickly, but given our vast selection of materials, garment styles and sizes, we do not stock all our items and would need to check inventory first.
If you need gear quickly, contact us with your needs, stating your preferred items and materials, quantities, sizes, or telling us what type of protection you're looking for.
To contact us:
Net 30 terms and purchase orders
We approve some customers for Net 30 terms, however, we do credit verification prior to making such decisions. We require 3-5 business days to reply to credit term requests. At this time, we only extend credit to US companies.
To request credit terms, please send us your standard credit reference sheet or fill out our credit application. If using your own credit references sheet, please make sure that there are at least 3 references, that the references include phone numbers and email addresses, and that the company on the credit application matches the company that would be issuing purchase orders.
The maximum credit we provide to new customers is $2,500 – we can review and increase this limit after you make and pay for two purchases.
Purchases and deliveries outside the USA
We can ship to many countries, but there are some requirements and limitations if you are outside the US. If you are outside of the US and want to order from us:
Find all the products that you are interested in (select products, sizes, quantities) and add them to your shopping cart.
Click “checkout” and register with your address.
Instead of entering the credit card information to finish your transaction, send us a message via our Contact Form saying that you are outside of the US and would like to procure the items in your shopping cart. We will be able to pull up your shopping cart if you register with your name and company name. We will then review your needs, create final quotes with shipping costs, and send you payment instructions.
Please keep in mind that when purchasing from outside of the US, you will be responsible for any customs clearance or certifications that your local law may require. We provide product, secure product packaging, packing list, commercial invoice, waybill/shipping labels. We will not be able to provide any special documentation or certificates that you may require.
We accept payment by credit or bank card on most international orders that are made by and are shipping to a factory or another facility that uses our product – the limit on first time orders paid by card is $1,500. All orders for resale or personal use would need to be prepaid by wire transfer.